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Call Handling Solution

About C3 :

  • C3 was set up over twenty years ago as a specialist supplier of bespoke telecommunications platforms. The owner-managed business, based in Cambridge, now supplies a wide range customised call handling solutions to customers across Europe.
  • We are known for our skills in developing call platforms that are stable and fully scalable, enabling our clients to streamline their communication processes, generate new revenue streams, improve their call handling quality and lower costs.
  • We have worked with some of the UK’s best-known telecoms businesses, including BT, Cable & Wireless, Vodafone, and Virgin Media. But our expanding client base includes universities, broadcasters, local authorities, hospitals, retailers, service providers, and many other businesses of all shapes and sizes.
  • The management team has helped us to attract the best personnel and maintain our pioneering capabilities. Many of the staff at C3 have been with the business since it was set up over two decades ago, resulting in very strong relationships with our clients.
  • We are a small, successful, personable company and recently received Diamond Award following a 94% customer satisfaction rating from research company BenchmarQ.
  • C3 is based in The Jeffreys Building, at the St. John’s Innovation Park, Cambridge
  • Fusion IVR – Graphical Service Creation Tool and Automatic Code Generator :

  • C3’s Fusion software allows you to rapidly develop and deploy interactive voice response services. Using an intuitive drag and drop graphical interface, services are represented in a flowchart format. Nodes (representing a block of functionality) and their associated parameters are joined together with links. This simple format allows call flows to be defined quickly. As soon as the service has been specified all the complex code required to make it operational is automatically generated and distributed to the C3 Service Manager infrastructure.
  • Fusion can be used by everyone. No knowledge of any programming language or concepts is required. Everyone can create or modify a service. Custom nodes can be easily created to ensure any particular requirement is met. The fine granularity of call control that‘s available in C3’s 4Voice is available, if required, in Fusion.
  • Operational everywhere, on any PC with an internet connection, services can be designed and specified actually using the editor. Naturally, Fusion will run in parallel to any existing C3 technology and interact with existing services. The result is a powerful service creation and code generation tool. Fusion will drastically lower operational costs and allow you to concentrate on providing successful applications.
  • Fusion Voicemail :

  • Unify your communications and offer complementary services.
  • Fusion Voicemail allows organisations of all shapes and sizes to deploy fully featured unified voicemail and auto-attendant functionality. Simultaneously, the same platform can provide best of breed complementary services such as telephone conferencing, call recording and PCI DSS Payment.
  • Mailboxes and messages can be accessed via landlines or mobiles, web and mobile web devices. Mailbox owners can be notified of a new message via native MWI, SMS, Email or Voice Call.
  • Apcentia Network Messaging :

  • C3’s Network Messaging platforms allow carriers to deploy fully featured voicemail and messaging functionality to their subscribers and simultaneously provide them with other revenue generating services.
  • These include automated information services, call conferencing, call recording and the speaking clock. The system also supports Value Added Services with multiple billing mechanisms, audience participation and charity donations.
  • Voice remains the most widely used and most profitable service for carriers, accounting for a very significant amount of total revenues.
  • We offer local technical, sales and marketing support for the Middle East region in relation to its product portfolio