Call Management Solutions

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Call Management Solutions

Proteus is an easy-to use communication management solution that captures and records data on incoming, outgoing and internal communications directly from a Private Branch Exchange (PBX), Internet Protocol (IP) telephony system or dealer board system. Proteus delivers a new generation of integrated communications solutions for businesses by offering landline phone, mobile, Internet and e-mail analysis in real time.

Proteus automatically interprets this data and presents the information in professional management reports. Customers use Proteus to allocate costs throughout the company, increase network efficiency, verify bills, monitor call traffic and employee activity and respond to calls made to emergency services (E911 or 999).

Proteus Call Management Software (Features) :

Proteus Enterprise is the first truly integrated communications management system to offer fixed line, mobile, Internet and email call analysis and reporting. It’s developed by CTI Data Solutions in London, UK. The company comprises over 35 years of experience in the communications solutions arena. Metelco (www.metelcofz.com) is the Middle East representative for the Proteus system. Proteus is designed specifically for medium to large sized business, Proteus Enterprise offers managers all the information needed to optimize the performance and cost effectiveness of all of their communication systems, whilst delivering a comprehensive business tool to combat the increasing risk of fraud and internal abuse of communications resources. By using Proteus Enterprise call logging software you can :

Allocate communications costs by department
Prevent fraudulent use of your telephone systems
Improve customer service by measuring call answering times
Identify which web sites are being visited by whom and restrict access
Monitor use of your email systems and identify abuse
Track call costs for mobile telephones
Produce integrated management reports for all communications types

Proteus® Enterprise for Microsoft Teams

Proteus® Enterprise for Microsoft Teams is Enghouse Interactive’s advanced call accounting application designed to provide medium to large corporations with detailed analysis of your communication and collaboration systems, helping you to gain maximum efficiency from your investment.

The Proteus user interface can run natively as a web application, or it can be run as an app within the Teams client. This allows users to work wholly within Teams if desired.
The collection of call records (CDRs) from Microsoft Teams is achieved using a proprietary Data Collector that is native to Proteus. This downloads the CDRs for a specific tenant using the latest Microsoft Teams APIs. The CDRs are then processed and stored by Proteus for immediately analysis.
Reporting across a wide range of Teams activities via new dashboard widgets and reports
Analysis includes both traditional CDR activity, costing and quality of service.

Benefits of Proteus Enterprise Call Management Software :

1. Proteus call logging software can monitor traffic across unlimited remote sites using the latest IP buffering technology, enabling control of all communications from a central location. In addition, Proteus has a feature rich reporting functionality that allows tailor-made reports via a highly flexible filtering system and choice of export options.
2. Proteus encompasses four modules: Fixed-line, Mobile, Email and Internet. This makes Proteus unique from its competitors where the focus is only on the fixed-line. In today’s business environment companies are far more concerned with cost-savings and enhanced performance than ever before. Therefore, effectively managing its data stream is a significant factor in a company’s success.
3. Proteus is compatible with all types of PBX.
4. Proteus can schedule daily, weekly, or monthly reports to be emailed to you or the relevant department automatically at pre-determined intervals, minimizing user intervention but ensuring call management reports are delivered on time and to the right people.
5. Proteus comes complete with a real-time call monitor, providing instant monitoring of all, or filtered calls.
6. Proteus’ carrier comparison report allows you to compare telephone bills with other carrier rates, ensuring you are always getting the best prices.
7. Proteus costing reports can provide a quick tool to verify your telephone bill and allocate costs. E.g. by using account codes, customers can allocate costs to specific projects
8. Account Codes can also be allocated to all or some of the extensions within an organisation. These can be “Forced Account Accounts”.
9. Proteus Web provides optimum flexibility to use Proteus from any PC that can connect to your network with IE5 and above, or Netscape. This enables you to perform all your call management tasks from anywhere in the world.
10. Proteus Alarms can be configured to target specific types of calls, such as premium rate numbers and calls over a specific duration or cost. When any of the call types are matched, Proteus Alarms instantly notifies you by screen pop, email or a message to your mobile phone.
11. Proteus Intranet Directory provides a powerful on-line company address book with a superb search facility, eliminating outdated paper formats.

Trusted By The World’s Best Organizations