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- telisca Software Development (IP Telephony)
Telisca is a software development company specialized in telephony over IP (TOIP) and computer telephony integration (CTI).telisca provides 30+ applications for Cisco IP Phones, Cisco Unified Communications Manager and Cisco Unified Contact Center and Ms teams.
We are Cisco and Microsoft partners
telisca is a Cisco partner (Preferred Solution Partner). Part of this partnership, allows us to test our products in a Cisco test lab, a developer support contract, and verification that our products are compatible with Cisco Unified Communications Manager. telisca is part of the Microsoft Partner Network. telisca products are distributed in EMEA, NA, APAC through a network of Cisco telephony integrators. telisca products are used today by over 500 customers with several hundred thousand IP Phones licenses installed.
Applications for IPT Administrators and integrators for migration, provisioning, users’ credentials management, phones control.
- CUCMQuery
Query tool for CallManager database. Launch queries, navigate tables, update and extract data.
- Delog-Relog
Apply changes to Device Profiles in bulk : logout all large numbers of users from Extension Mobility and log them back in as they were before.
- Morning Check
Automate testing operations
- Phone Robot
Execute macro scripts of keystrokes remotely on your phones: change the network settings, delete security certificates, take a screenshot.
- Pin and Password Manager
Solution for resetting PIN codes & passwords – for the user, for support or for the administrator
Telisca provides simple and cost effective solutions for all your requirements with audio / IVR elements.
- Busy Alerter
- TAnnounce
- Voice Alert
- Wake-up Call
- Recording Notification
- Desktop Popup
- Silent Monitoring
- ClickNDial
- IPS Global Directory
- Corporate Speed Dials
- Export / UDS
- IPS Popup / Reverse Lookup
- Personal Directory
- Provisioning
- Web Directory
- IPS Lock
- IPS Manager Assistant
- IPS Pager
- IPS Phone Config
DIRECTORY ACCESS VIA MICROSOFT TEAMS
Global Directory is a Directory solution for Microsoft Teams which is packed full of features
ACTIVATED BY DIALED NUMBER OR BY PUSHBUTTON
Voice Alert is an alert management application for Microsoft Teams. Voice Alert can be used to alert automatically a list of internal and external recipients and play a recorded audio message alert or distribute text messages with an audible signal to MS-Team users
The alert may be triggered by calling a defined directory number, from an authorized calling number and eventually typing a DTMF code.
ATTENDANT CONSOLE
POWERFUL – INTUITIVE – AFFORDABLE
STRONG POINTS OF THIS FLEXIBLE TOOL FOR INCOMING CALL HANDLING
Global Directory is a Directory solution for Microsoft Teams which is packed full of features
- Contacts search expansion: with multiple directories merging
- Contact search acceleration: with replicated directories
- Directory searching via multiple criteria; ranging from name, department, job title, and company.
ACTIVATED BY DIALED NUMBER OR BY PUSHBUTTON
Voice Alert is an alert management application for Microsoft Teams. Voice Alert can be used to alert automatically a list of internal and external recipients and play a recorded audio message alert or distribute text messages with an audible signal to MS-Team users
The alert may be triggered by calling a defined directory number, from an authorized calling number and eventually typing a DTMF code.
ATTENDANT CONSOLE
POWERFUL – INTUITIVE – AFFORDABLE
STRONG POINTS OF THIS FLEXIBLE TOOL FOR INCOMING CALL HANDLING
- Simple to use
- Powerful features: multiple companies, multiple agents, reverse lookup, email alerts, voicemail transfers, VIPs, …
- Modern and friendly user interface
- Options for the welcome message, business hours, statistics
- Shares the same server as all other telisca Apps
- Affordable
- Powerful directory feature, announcements, and statistics
- Integration with Microsoft Teams
- telisca Jabber Applications
- Call Restriction Override
- Line Group Manager
- Missed Calls Email Alerter
- Telisca Attendant Console
- Telisca Conference Center
- Telisca Single Sign-On
Custom development services :
Telisca also provides bespoke development services for CTI (JTAPI,TAPI), Call Centers applications (UCCE) and Cisco IP Phone (XML Services) projects. Telisca partners with telephony integrators to fulfill specific requirements from customers.
Technical expertise :
Telisca combines specialist know-how (telephony and call centers) with expertise in software development. Telisca was founded in 2004, with its headquarters in Issy-les-Moulineaux, France; an office has opened in London in 2012. The company offers turnkey development services in CTI (Computer Telephone Integration), Cisco IP phone applications, Cisco Unified Communications Manager, and the Cisco Unified Contact Center – Enterprise or Express. Telisca’s expertise includes:
- IP Phone XML applications
- CUCM and Unity Connection provisioning : AXL SOAP, CUC REST
- Call Control, Presence : JTAPI, Jabber SDK, Web Dialer SOAP
- UCCE Call center applications : CTIOS, Finesse
- Recording : Mediasense
Telisca develops specific integration solutions to link your CRM application (product or custom) to your telephony system, from a simple popup to a full telephony integration.
Telisca can also develop for specific applications the Cisco IP Phone and integrated with your information system. These applications take advantage of Cisco IP Phone large LCD screen to provide an easy to run and a straight forward solution to access vital company data or automate frequently used tasks.
Finally, telisca has broad experience in Call Center management and applications such as : CRM, scripting tools, Predictive Dialers, call center statistics, ACD/IVR scripts.