Liquid Voice is one of the leading providers of interaction recording, quality management and analytics solutions with customers in a broad range of market sectors including utilities, financial services, legal, outsourced contact centres and the public sector. The company develops sophisticated, easy to use solutions that support faster, smarter and more streamlined enterprise performance using the latest CTI and IVR technologies that are fully integrated with interaction recording and business analytics tools.
This generates positive business outcomes and transforms contact centre performance. Liquid Voice systems work in both traditional and IP environments and are tested and accredited by the world’s leading manufacturers of telephone systems. They include Alcatel, Avaya, Cisco, Mitel, Skype for Business and NECalong with many other vendors.