Heedify is a leading provider of advanced communication solutions, specialising in an innovative Attendant Console and Contact Center designed exclusively for Microsoft Teams. Trusted by businesses worldwide, Heedify empowers organizations to streamline communication, enhance collaboration, and optimise workflows within the Microsoft Teams ecosystem. Heedify delivers cutting-edge tools that are easy to deploy, user-friendly, and scalable to meet the needs of any enterprise. Explore how Heedify can elevate your business communications at www.heedify.io.

What is the Heedify Attendant Console?

The Heedify Attendant Console is designed to make managing calls effortless with a frictionless, all-in-one interface. Built specifically for Microsoft Teams, it integrates seamlessly to streamline your operations with purpose-built features:

• Teams Voice Client Integration: Powered by Azure Communication Services, it brings enterprise-grade voice capabilities right into your workflow.
• Presence and Contact Management: Easily see who’s available and access detailed contact information in real time.
• Calendar Integration: View colleagues’ calendars directly within the console to check their availability before transferring calls or scheduling follow-ups.

Access the console through a simple web app or directly within Microsoft Teams via a Teams app. Plus, our product is incredibly easy to set up, so you’ll be up and running in no time.

A complete tool designed for receptionists

The Heedify Attendant Console offers powerful features to enhance your communication workflow:

• Advanced Reporting: Analyse call trends and performance with detailed insights.
• Real-Time Updates: Monitor calls and statuses as they happen for quick actions.
• CRM and Contact Integration: Access CRM data and external address books directly within the console.
• VIP Management: Identify and prioritise VIP callers to deliver exceptional service.

Heedify Contact Center

Our comprehensive solution designed to revolutionise how businesses manage customer interactions within the Microsoft Teams environment. Built for scalability and efficiency, our Contact Center empowers organizations to deliver exceptional customer experiences through advanced features and seamless integration. Whether handling inbound inquiries or managing outbound campaigns, Heedify Contact Center enables your team to communicate effortlessly, improve response times, and exceed customer expectations.

Key Features:

• Intelligent Call Routing: Automatically direct calls to the right agent based on skills, availability, and priority.
• Real-Time Analytics: Monitor performance metrics and gain actionable insights to optimize your operations.
• Seamless Directory Integration: Access your Teams directory for efficient communication and contact management.
• Omnichannel Support: Handle customer interactions across multiple channels, including voice, email, and chat.
• Customisable Workflows: Adapt routing, reporting, and workflows to align with your unique business needs.
• Scalable Architecture: Designed to grow with your business, supporting enterprises of all sizes.

Learn more about how Heedify Contact Center can elevate your customer engagement at www.heedify.io/contact-center.